While most billing companies will say they perform this task regularly, MasterMind Healthcare finds “missing charges” to consistently be one of the biggest areas of lost revenue when we take over new clients. MasterMind Healthcare works with all of your sites of service to get comprehensive logs of procedures performed, whether they can be attained electronically or on paper. We analyse these logs daily to ensure that we are capturing and billing all procedures performed. It is important to note that this is not a periodic “spot check”, but a regular on-going daily process.
MasterMind Healthcare provides continual feedback to its clients on the completeness and appropriateness of their documentation. Our goal is to never have to down code any procedure for lack of complete documentation.
Many companies accept what is paid and write off claims that are denied, providing little to no denied claims follow-up. MasterMind Healthcare realizes that these claims represent the marginal dollars that truly make a difference in your practice’s bottom line. MasterMind Healthcare Billing personnel utilize work-lists and take aggressive action on all claims that are denied, including researching medical necessity issues.
MasterMind Healthcare works collaboratively with the agency of your choice in providing a download of information on overdue accounts. MasterMind Healthcare also negotiates and implements “early out” processes with specific collection agencies in order to take advantage of tools available to them as an agency. We continue to monitor the effectiveness of the agency (and MasterMind Healthcare) based upon collection performance.
MasterMind Healthcare realizes competitive reimbursements that are based on a methodology other than a multiple or percentage of Medicare. For example: a conversion factor with an inflation factor. MasterMind Healthcare addresses other contractual issues that impact billing and collections, including timely filing limits, ability to unilaterally change contract terms, and the comprehensive provision of procedures that require pre-authorization.