Dharani Balu

Chief Operating Officer • Operational Excellence • RCM Innovation

Dharani Balu – Chief Operating Officer

Dharani Balu

Chief Operating Officer
Mastermind Healthcare RCM Tactics

“Strategy is not just about vision — it’s about execution.”

— Dharani Balu

As COO, Dharani B leads Mastermind Healthcare’s operational strategy, ensuring seamless delivery of medical billing, DME compliance, and end-to-end Revenue Cycle Management (RCM) solutions for U.S. healthcare providers.

With deep expertise in healthcare operations, she has transformed billing workflows to reduce claim denials by over 30%, accelerate reimbursements, and enhance client satisfaction — all while maintaining 100% audit readiness.

Guided by our core values of Integrity, Innovation, and Customer-Centricity, Dharani champions process automation, team development, and scalable infrastructure that supports our rapid growth across specialties — from Cardiology to Orthopedic and beyond.

Under her leadership, Mastermind has become a trusted RCM partner for 200+ providers nationwide.

Key Achievements

Reduced average claim denial rates by 32% through AI-assisted scrubbing and pre-submission audits.
Scaled operations to support 200+ U.S. clients across 20+ medical specialties with 99.8% accuracy.
Led the integration of real-time eligibility verification, cutting front-end billing delays by 45%.
Built a 150+ member RCM team in Chennai with industry-leading retention and performance metrics.